Welcome to the City of Needles Customer Service! The One-Stop Customer Service lobby and Call Center is open to the public Monday through Friday, 8:00 a.m. – 4:30 p.m. Our mission is to provide exceptional service and support to our residents, businesses, and visitors. Whether you need information about city services, have a question, or need to report an issue, our team is here to help. We are committed to making the City of Needles a great place to live, work, and visit.

How We Can Help

• Answer questions about city programs and services 
• Assist with permits, applications, and payments 
• Receive and respond to service requests and concerns 
• Connect you with the right departments and resources

Our Services

• Starting or Stopping Utility Service

• Initiating a Budget Payment Plan

• Update your Mailing Address
• Check your Electric or Water Usage
• Request a Change in your Due Date
• Yard Sale Permit Information
• Short Term Rental Information
• Business Licenses

All checks and money orders shall be payable to the Needles Public Utility Agency (NPUA)