his Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”)/Section 504 of the Rehabilitation Act 1973 (Section 504). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Needles. The City of Needles’ Personnel Policy governs employment-related complaints of disability discrimination.
The grievance should be in writing and contain information about the alleged discrimination such as name, address, phone number of grievant and location, date, and description of the problem. Written grievances should be signed by the grievant or his/her/their authorized representative. Alternative means of filing grievances, such as personal interviews or a tape recording of the grievance, will be made available for persons with disabilities upon request.
The grievance should be submitted by the grievant and/or his/her/their designee as soon as possible but no later than 60 calendar days after the alleged violation to:
ADA/504 Coordinator:
Kathy Raasch, Director of Development Services/Capital Projects
City of Needles
817 Third Street
Needles, CA 92363
ada@cityofneedles.presstigers.dev
760-326-2113 Ext. 126
TTY by California Relay at: 711
Within 15 calendar days after receipt of the grievance, the ADA/504 Coordinator or his/her designee will contact the grievant to discuss the grievance and the possible resolutions. Within 15 calendar days of the discussion, the ADA/504 Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the grievant, such as large print, Braille, or audio tape. The response will explain the position of the City of Needles and offer options for substantive resolution of the grievance.
If the response by the ADA/504 Coordinator name] or his/her designee does not satisfactorily resolve the issue, the grievant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager, or his/her designee.
Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will contact the grievant to discuss the grievance and possible resolutions. Within 15 calendar days after the discussion, the City Manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the grievant, with a final resolution of the grievance.
All written grievances received by the ADA/504 Coordinator or his/her designee appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City of Needles for at least three years.
